You shall have the right to cancel an Order only in the following circumstances:
- If We have failed to deliver the Order within 28 working days after the date You placed the Order (provided that contact has been made by You within 60 days from that order being placed);
- In the case of a Faulty Product at the earliest opportunity after You have discovered that the fault or defect (provided that You shall be deemed to have inspected the Order as soon as reasonably practicable after delivery and in no case longer than 14 days after receipt).
If an Order is cancelled under the conditions in (1) or (2) above We shall be responsible for all sums paid (including initial and re-delivery charges (if any) in respect of the Order in question). Notice of wish to cancel must be made by email to samantha@dovecotedesigns.co.uk
In the case of a faulty or damaged Product, we will require a photo clearly showing the defect to be able to proceed with the claim.
Refunds cannot be given if the fault is a result of your own actions. No compensation will be considered where courier delivery attempts failed due to the recipient not being home or contactable.
You must return any Order to Us in its original packaging (which You should retain for this purpose). Nothing in this clause affects your statutory rights.